Refund policy

If there is any fault with any product, a thorough investigation will be conducted within 24 hours.
We will personally contact you by phone and not in an impersonal way such as by email.
We will make sure to resolve the issue to your satisfaction.

If the fault lies on the client’s side, we will still take a customer-friendly approach and offer compensation. However, if the same client continues to experience issues—considering that 98% of our clients are satisfied—the client will be removed from our database.

All actions will be taken promptly, within 24 hours to 3 days.

We aim to have all orders delivered to the client within 7 days, but please allow up to 14 days since our products come directly from the farm and the organic goods require special preparation.

We do fresh packaging with fresh products.

We package until Fridays at 12:00 PM and ship from Upington town on Tuesdays.

We ask our clients to inform us immediately if there is any problem with any product at (+27)-72-214-2861.

We are here to deliver fresh products to you.
You will not find old products on our shelves.